Frequently Asked Questions

How do I place an order?
Is there a minimum dollar amount when placing an order?
How do I order by check?
How do I become a registered user?
How do I establish a business account?
How do I check the status of my order?
How do I process a custom order?
How do I submit my artwork/design?
What are the terms and conditions?
I'm having some difficulties with my order, what can I do?
How do I calculate my shipping cost?
How long will it take to get my order?
What do I do if I need a RUSH Delivery?
Can Zack store or warehouse my order?
How do I request a shipment from my warehousing program?
I have a question regarding my bill.
I need a sample / help finding an item.
What are the standard fastener positions?
What color stock options does ZPC offer?
I need a form.

How can I place an order?

  1. Through our web store at www.zackproducts.com.
  2. Fax a Purchase Order to 1-888-821-3453.
  3. Email a Purchase Order to orders@zackproducts.com
     
  4. Send a Purchase Order via US Mail to:
    • Zack Products Corporation
    • PO Box 1841
    • Cranberry Township, PA 16066
  5. Utilize the Order Form found under the FAQ area of the web store. The completed form can be sent to ZPC via fax, email, or US Mail.

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Is there a minimum dollar amount when placing an order?

We recognize at times the need for small volume ordering; therefore, ZPC requires no minimum dollar amount when placing an order.

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How do I order by check?

To pay by check, contact our Customer Service Department at 1-800-344-3453. Please have your facility name and customer number available. Our Customer Service Department is available Monday through Friday from 8:00 AM until 5:00 PM EST. You may place your order either via purchase order or through our webstore.

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How do I become a registered user?

To become a registered user at www.zackproducts.com, simply fill out and submit the registration form here.

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How do I establish a business account?

To establish a business account, simply fill out the business credit application here, and either email the form or fax it to us at 1-888-821-3453.

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How do I check the status of my order?

As long as you are signed in with your user name and password, just click on My Accountfrom anywhere on our website.

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How do I process a custom order?

  1. Our customer care representatives will work with you through our web store at www.zackproducts.com to submit any artwork for your design, depending on your custom product.
  2. Upon submission of your order, we will create a proof and in some cases, a pre-construction sample for your approval prior to manufacture.
  3. Upon receipt of your approved proof/sample, we will proceed with processing and manufacturing your order.

    Please refer to our terms and conditions for custom orders page.

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How do I submit my artwork/design?

Please submit any artwork files (logos, etc) and/or a sketch or mock-up of what you’d like your custom product to look like via email to customerservice@zackproducts.com.

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What are the terms and conditions?

  • View our Terms and Conditions of Sale here.
  • View our Terms and Conditions of Use here.
  • View our Privacy Policy here.
  • View our Terms and Conditions for Custom Orders here.

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I'm having some difficulties with my order, what can I do?

If you are having difficulties with your order, please email our Customer Service Department at customerservice@zackproducts.com. We’ll be happy to assist you with your order.

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How do I calculate my shipping cost?

To calculate your shipping cost, choose your shipping method while you are checking out. Each shipping method gives you a specified cost with each that will be added to your total.

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How long will it take to get my order?

Orders for stock items will ship within 48 hours unless otherwise noted. For your convenience, stock items are shipped separately from custom made to order items. Custom items have their lead times noted in our web store.

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What do I do if I need a RUSH Delivery?

When you need even faster service you may select an expedited delivery service via UPS Next Day Air or UPS Second Day Air in our web store with your order placement.

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Can Zack store or warehouse my order?

We offer top quality storage, handling, and warehousing services. We can ease your inventory burden by storing your products in our facility and making shipments based on your needs. A delivery schedule for your order can be established with specific release dates or on a "will call" basis depending on your specific inventory needs.

To Learn more about our warehousing services Click Here.

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How do I request a shipment from my warehousing program?

If you would like to request a shipment from your warehousing program, simply fill out and submit the Release Authorization form Here.

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I have a question regarding my bill.

Please email our Accounts Receivable Department at accounting@zackproducts.com.

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I need a sample / help finding an item.

For a sample or help finding an item, please email our Customer Service Department at customerservice@zackproducts.com, or fill out our online request form.

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